RefundsUpdated 10 months ago

Please fill out the returns card that is at the bottom of your receipt that was included in your order.

Boot Orders are entitled to a full refund if they have not been worn and show no evidence of wear. Any evidence of wear will not be eligible for a refund or an exchange. 

• For a refund on an unworn pair of boots, please use the pre-paid shipping label included in your order. 
• For other items, we will issue a full refund, less shipping fees, upon receipt and inspection of the returned product provided it unworn and all tags remain. 

All refunds will be processed within 3-5 days once the merchandise has been received and checked, but please allow one to two billing cycles for the credit to appear on your credit card statement.

We only provide pre-paid shipping labels for returns with boot orders or clothing orders over $100, so you may return any order through a carrier of your choice. We strongly recommend using a trackable/insured shipping method to guarantee successful delivery of your return, as we can not be held responsible for items that are not delivered to us. You can send items back to us at the address below:

Texas Boot Company

Attn: Internet Customer Service

733 Old Austin Hwy

Bastrop, TX 78602

Note: Merchandise must be in NEW condition with all tags on the item to be eligible for returns or exchanges. Please keep in mind that all merchandise warranties are covered by the manufacturer, not The Texas Boot Company.