Online Purchases & Shipping PoliciesUpdated 9 months ago

BUY WITH CONFIDENCE – FREE RETURN SHIPPING ON ALL REGULAR PRICED BOOT ORDERS OR REGULAR PRICED ORDERS OVER $100 to the Continental United States (Free Shipping to Alaska for Orders over $200 and to Hawaii for orders over $300). We provide prepaid Return Shipping Labels on Continental US Orders so that you may return your order for a refund or may have one exchange with complimentary shipping (provided items are unworn and returned in new condition with all tags on the product) so that should you need an exchange or return, it is Fast, Free, and Easy!

If you received your texasbootcompany.com purchase and are not 100% satisfied, you are welcome to return it to our headquarters within 15 days the item is received for a refund or exchange subject to the following conditions:

• Items must be in NEW condition (never worn) and undamaged. We recommend that you try them on in a carpeted area so that you do not scuff the sole. If the sole shows signs of scuffing, we will not accept them. Defective items should be returned within 1 week of the ship date - please inspect your item for any defects upon arrival.
• If you purchased a hat online, you will not be eligible for a refund. Hats may ONLY be exchanged, or a store credit will be issued.
• The item is not on-sale. Use of a welcome email promotional code is NOT considered a Sale Item
• The item is not a custom order or a special purchase.
  

Note: Custom/special orders sales are final (unless there is a product defect), so make sure you know your size when ordering a custom or special order. 

• What constitutes a custom or special order? If you ask us to reserve a style that is a custom boot or not a style that we currently carry, that is considered a Custom or Special Order. Special Orders, and Custom Orders, are all SALE FINAL, unless otherwise noted at the time of purchase in writing. Requests for sizes that are not currently available on discontinued styles that we do carry but have still have limited sizing in-stock are also considered a special order.